Welcome to my consulting business. My focus is on practical solutions that resolve everyday business issues, enabling improved customer and employee success, and advancing revenue generation.
Information Design & Management Solutions, LLC (“ID&MS”) develops and implements solutions to maximize the effective flow and use of data about a company's products sales and delivery of services, reducing costs, improving the customer experience, and increasing profits.
Many companies have lots of data, different systems, and tracking methods; but these data resources are not being converted into insights or business intelligence.
By engaging ID&MS' systems analysis design methods, your company will integrate and use your data resources more effectively, optimizing business processes, eliminating expensive gaps and omissions, and engaging employees more productively in the effective use of information about your customers and the products they seek to purchase.
Improved knowledge about your customers’ current and anticipated needs will enable your company to move from a reactive approach to your market, to a proactive and insightful understanding of your business, resulting in improved agility in the market and satisfied customers.
Business Process Optimization
SERVICE DESIGN
Analyze the current system in place end-to-end, and redesign as necessary, to create an effective flow of process and information throughout operations, resulting in overall cost savings and improved employee and customer experience.
PROCESS
IMPROVEMENT
Design new process methods that eliminate identified gaps. Train personnel, and test new procedures to ensure desired improvement and effectiveness is achieved.
GAP ANALYSES
Investigate current process and methods in detail, highlighting areas of duplication, omission, or pitfall, where improvements would result in operational efficiency and reduced cost.
WORKFLOW
OPTIMIZATION
Examine current workflow methods and create clear process steps that provide simplicity and clarity to employees’ daily operations.
KNOWLEDGE
MANAGEMENT
Design repository platforms intended to improve employees’ retention of “corporate memory,” enabling increased collaboration and awareness of lessons learned from past corporate experiences.
TRAINING AND
DEVELOPMENT
Provide follow up training and support, to ensure that the new methods and procedures are implemented effectively.
Customer Experience (CX) and
User Experience (UX) Research & Design
INFORMATION
ARCHITECTURE
Define the ‘access points’ available to users, for navigating the system, product, or information resource.
TAXONOMY AND
CLASSIFICATION
DESIGN
Establish a system for creating terms that provide a roadmap or specialized language, to index the content for effective use.
CONTENT STRATEGY
Create a protocol for inclusion or exclusion of new content in the information system or repository, involving a strategy representing the voice sought by the system owner.
USABILITY TESTING AND RESEARCH
Identify likely customers of the product and test the usability of the product by interviewing users, performing focus groups, and other UX research methods.
WEBSITE AND MOBILE APP PROTOTYPING
Create low-resolution website and mobile app wireframes, clickable prototypes, and high-resolution functional website and mobile app prototypes, for proof of concept testing of proposed new systems’ user interface.
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EXPERTISE AND CAPABILITIES
